Shipping Policy
What You Need to Know
Please note, that usually, order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill. All products are shipped from the US fulfillment center; therefore, customers from other countries will have to pay customs and import fees.
*Please be aware that there may be delays in the delivery due to customs-clearing processes.
​
US Domestic - Regular
1-4 business days
USPS
​
US Domestic - Express
1-3 business days
FedEx
​
International - Zone 1
(Canada, Mexico)
2-5 business days *
FedEx
​
International - Zone 2
(Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)
2-5 business days *
FedEx
​
International Zone - 3
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)
2-5 business days *
FedEx
Returns
How It Works
Customer satisfaction is our top priority. That's why we offer a hassle-free returns policy to ensure your peace of mind.
Return Period:
You may return any item purchased from us within 14 days from the date of delivery if you are not completely satisfied with it.
Conditions for Returns:
1. The item must be in its original condition, unused, and in the same packaging as when you received it.
2. All accessories, manuals, and documentation that came with the product must be included.
3. The item must be accompanied by the original proof of purchase, such as a receipt or order confirmation email.
How to Initiate a Return:
To initiate a return, please follow these steps:
1. Contact our customer support team at info@youlivewell.com within the 14-day return period.
2. Provide the following information:
- Your full name
- Order number
- Reason for the return
3. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if required.
Refund Process:
Once we receive your returned item and inspect it to ensure it meets the return conditions, we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
Questions or Assistance:
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer support team at info@youlivewell.com. We are here to help!
Thank you for shopping with us. We appreciate your business and strive to provide you with the best shopping experience possible.
Site Terms
The legal bit
**Acceptance of Terms**
By accessing or using YouLiveWell.com, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
**Ordering and Payment**
1. **Order Placement:** You may place orders for products available on our site. By placing an order, you agree to pay the specified price and any applicable taxes or fees.
2. **Payment Methods:** We accept various payment methods, which are outlined during the checkout process. Your payment information is processed securely.
**Product Information**
1. **Accuracy:** We strive to provide accurate product descriptions, pricing, and availability. However, we reserve the right to correct any errors or inaccuracies at our discretion.
2. **Availability:** Product availability may change without notice. We are not liable for any inconvenience or loss resulting from product unavailability.
**Intellectual Property**
1. **Ownership:** All content on our site, including text, images, logos, and trademarks, is protected by intellectual property laws and belongs to YouLiveWell.com or its licensors.
2. **Use of Content:** You may not use, reproduce, or distribute our content without our prior written consent.
**User Accounts**
1. **Account Creation:** If you create a user account on our site, you are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
2. **Accuracy of Information:** You agree to provide accurate and complete information during the account registration process and to keep your account information up to date.
**Prohibited Activities**
1. **Unlawful Use:** You may not use our site for any unlawful, fraudulent, or unauthorized purposes. This includes but is not limited to hacking, phishing, spamming, or distributing malware.
2. **Disruption:** Any activities that disrupt or impair the functionality of our site or the experience of other users are strictly prohibited.
**Termination**
We reserve the right to terminate or suspend your access to our site, user account, or services at our discretion, without prior notice, if you violate these terms and conditions.
**Dispute Resolution**
1. **Arbitration:** Any disputes or claims arising from your use of our site will be resolved through binding arbitration in accordance with applicable laws and regulations.
2. **Legal Proceedings:** If arbitration is not possible or necessary, disputes may be resolved through legal proceedings in the appropriate jurisdiction.
**Changes to Terms**
We reserve the right to update or modify these terms and conditions at any time. Changes will be effective upon posting on our site. It is your responsibility to review these terms periodically for updates.
Privacy Policy
Trust Us with Your Information
At YouLiveWell.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and interact with our services.
**Information We Collect**
- **Personal Information:** When you make a purchase or create an account, we may collect your name, email address, shipping address, and payment information.
- **Non-Personal Information:** We may gather non-personal information, such as your IP address, browser type, and browsing behavior, to improve our website and services.
**How We Use Your Information**
We use your personal information to:
- Process and fulfill your orders.
- Communicate with you regarding your purchases and inquiries.
- Send you relevant updates and promotional offers (if you opt in).
- Improve our website and services based on your preferences and behavior.
**Data Security**
We implement security measures to protect your data from unauthorized access, disclosure, or alteration. Your payment information is encrypted for added security during transactions.
**Third-Party Services**
We may use trusted third-party services (e.g., payment processors) to process your payments and enhance your shopping experience. These services have their own privacy policies, and we encourage you to review them.
**Cookies and Tracking**
We may use cookies and similar tracking technologies to enhance your browsing experience and gather data about your site usage. You can manage your cookie preferences in your browser settings.
**Your Choices**
You have the right to access, correct, or delete your personal information at any time. You can also opt out of receiving marketing communications from us.
**Changes to this Privacy Policy**
We may update this Privacy Policy as our practices evolve or to comply with legal requirements. We will notify you of any significant changes by posting an updated policy on our website.
**Contact Us**
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at info@youlivewell.com.
This Privacy Policy was last updated on September 4th, 2023.
By using our website, you consent to the terms of this Privacy Policy.